Terms and Conditions
Last Updated: June 2026
Agreement and Acceptance
These Terms and Conditions ("Terms") govern all services provided by LVRGE LLC ("Company," "we," "us," or "our") to clients ("Client," "you," or "your"). By accepting a service proposal, signing a contract, or engaging our services, you agree to be bound by these Terms. If you do not agree, do not engage our services.
LVRGE LLC operates as a business strategy and content agency providing content retainers, consulting, brand development, automation systems, and related services.
2. Service Descriptions and Delivery
All services are described in your signed contract or service agreement. The scope, deliverables, timeline, and pricing are specified in that document and take precedence over these general Terms.
Content Retainers: Monthly production of short-form and long-form content, posting management, strategy calls, and analytics reporting as specified in your tier.
Consulting and Advisory: Strategy sessions, brand audits, and launch intensives delivered per contract specifications.
Automation Systems: CRM setup, pipeline configuration, workflow automation, and monthly management as specified.
Cohorts and Community: Curriculum delivery, group calls, and member access to frameworks and templates as defined.
3. Payment Terms and Billing
Payment terms are set forth in your signed agreement. Unless otherwise specified:
Retainer services: Monthly billing on the 1st of each month. Auto-pay is required after Month 1.
Consulting: 50% deposit due to secure the date; 50% balance due before the session begins.
Cohorts and Courses: Full payment due at enrollment unless a payment plan (maximum 2 payments, no 3-payment plans) is agreed in writing.
Automation System Builds: Build fees are due upfront; monthly management is billed on the 1st.
All fees are non-refundable except as explicitly stated in our Guarantees section below. Late payment may result in service suspension.
4. LVRGE Guarantees
We stand behind our work. The following guarantees apply to all retainer and consulting clients:
Delivery Guarantee: Every content deliverable meets the agreed deadline. If we miss a deadline in your contract, we credit your next invoice 10% for each business day late, up to 30% credit maximum.
Revision Guarantee: All deliverables include 2 rounds of revisions. If you are not satisfied after both rounds, we redo the piece from scratch at no additional cost, one time per calendar month.
90-Day Consistency Guarantee: For retainer clients at 90 days or longer who submit raw content on schedule and provide feedback within 48 hours, we guarantee delivery of 72+ published pieces across platforms. If unmet, we produce the gap at no cost.
Strategy Guarantee: After your first 30-day strategy session, if your brand blueprint does not reflect your voice and vision, we redo the session at no charge.
5. What We Do NOT Guarantee
Our guarantees are operational commitments, not outcome promises. We do not guarantee:
Follower counts, viral posts, or specific lead volumes from content
Results for clients who miss scheduled calls, submit footage late, or provide insufficient feedback
Outcomes from automation systems outside our control, including ad spend, call completion, or third-party platform performance
Revenue, profit, or business growth
6. Client Responsibilities
Your commitment is essential to our success together. You agree to:
Attend scheduled calls and strategy sessions on time
Submit requested content, feedback, and information on schedule
Provide clear direction and actionable feedback within 48 hours of delivery
Honor commitments and agreements in writing
Communicate changes or concerns promptly
7. Intellectual Property
We retain all rights to proprietary frameworks, templates, processes, and methodologies developed by LVRGE. Your business materials, content, and brand assets created during our work are yours to use. If you provide raw materials or pre-existing content, you own those; we own our edits, creative direction, and production.
You grant us permission to use work samples, case studies, and results (without personal information) for portfolio and marketing purposes unless you opt out in writing.
8. Confidentiality
We treat your business information, strategy, and metrics as confidential. We will not share your data with third parties except as required by law or as necessary for service delivery (e.g., third-party tools). You agree to keep our proprietary methods and client relationships confidential.
9. Termination
Retainer agreements have a minimum commitment period (usually 90 days). After the minimum, either party may terminate with written notice.
If you terminate early (within the minimum period), you remain responsible for the full term unless a settlement is agreed in writing.
Upon termination, we will deliver final work and transition materials within 30 days.
10. Limitation of Liability
To the maximum extent permitted by law, LVRGE LLC is not liable for indirect, incidental, special, or consequential damages, including lost profits, even if we have been advised of the possibility of such damages. Our total liability is limited to fees paid in the preceding 12 months.
11. Third-Party Tools and Platforms
We integrate third-party platforms (GoHighLevel, Repurpose.io, Stripe, etc.) into our service delivery. You agree to comply with the terms of those platforms. We are not responsible for their outages, policy changes, or data handling.
12. Communications and Consent
By engaging our services, you consent to communications via email, SMS, phone, and messaging platforms as part of service delivery and customer support.
13. SMS TERMS AND CONDITIONS
LVRGE LLC uses Short Message Service (SMS) to deliver transactional and marketing messages. The following terms apply to all SMS communications:
Message Types: Transactional (payment confirmations, reminders, updates), marketing (promotions, new services), and support (inquiries, feedback).
Opt-Out: Reply STOP to any message to unsubscribe from marketing SMS. Transactional messages may continue if you have an active account. Reply HELP for support.
Data Rates: Message and data rates from your wireless carrier may apply. LVRGE does not charge for SMS, but your carrier's standard SMS rates will apply based on your plan.
Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages. LVRGE is not responsible for failures in message delivery.
Age Requirement: By providing your phone number, you confirm you are at least 18 years of age and authorized to use the number provided.